Technical Specifications:


  • IP Phone / ATA Extensions
  • Media Gateway

Trunk Interface:

  • SIP, H.323

Mobility Features:

Call Forward

  • All – Busy
  • No answer
  • Call forward based on time
  • Selective Call Forward

Web Interface:

  • System & Subscriber Provisioning
  • Viewing Call Details
  • Fault Management
  • Element Management System


  • Flexible Voicemail Access
  • Automatic Voicemail redirection when Busy
  • MWI – Message Waiting Indication


  • Adhoc Conferencing

Call Control:

  • Call Back
  • Call Return
  • Hold
  • Attendant Transfer
  • Blind Transfer
  • Do Not Disturb
  • Call forwarding rules
  • Direct Inward Dial (DID)
  • Call Waiting
  • Caller ID
  • Extension dialing Plan
  • Call Restriction
  • Three-way calling
  • Call Barring
  • Hunt Groups (Sequential, Random,Simultaneous)
  • Emergency Services
  • Calling Card

Music on Hold:

  • Custom Music on Hold
  • Music on Hold
  • Multiple Language Support

Call Logging and Reporting:

  • Passive and On-demand Call Recording
  • Active Calls
  • Active Endpoints
  • Call Logs
  • Call Data Reporting

Other Features:

  • IAD / CPG centralized auto-provisioning
  • Scheduled Global Follow-Me (Hours and Days)
  • Flexible Call Rating
  • Least cost routing
  • NAT Transversal
  • CDR for incoming and outgoing call analysis
  • Speed Dialing
  • Video Calling
  • SNMP based Alert Management
  • Instant Messaging
  • Lawful Intercept (LI)
  • High Availability
  • Voucher Management
  • RADIUS Interface
  • Customized Call Flow
  • Web Service Interface
  • Business Intelligence (BI) Reports (Optional)

Dialing Methods:

  • MANUAL: In this campaign ,the auto_dial_level will be locked at 0 and the agent will have to manually click on dial next to dial from the lead uploaded by admin.
  • PREVIEW: Here , User information is displayed to the agent before the call is connected to the customer.
  • PROGRESSIVE: Here , User information is displayed to the agent before the call is connected to the customer.The Agent can choose to either dial the lead, skip or to trash the lead.
  • PREDICTIVE: As soon as the agent logs in, automatic dialing of the leads starts.
  • INBOUND_MAN: Allows the agent to place manual dial calls from a campaign list while being able to take inbound calls between manual dial calls.
  • VOICE_BLASTER: All the numbers in the lead are automatically dialed and the IVR is played. Usually it is used for broadcasting a message. Example, advertisements or marketing.