Technical Specifications:

Extensions:
- IP Phone / ATA Extensions
- Media Gateway

Trunk Interface:
- SIP, H.323
Mobility Features:

Call Forward
- All – Busy
- No answer
- Call forward based on time
- Selective Call Forward

Web Interface:
- System & Subscriber Provisioning
- Viewing Call Details
- Fault Management
- Element Management System

Voicemail:
- Flexible Voicemail Access
- Automatic Voicemail redirection when Busy
- MWI – Message Waiting Indication

Conferencing:
- Adhoc Conferencing

Call Control:
- Call Back
- Call Return
- Hold
- Attendant Transfer
- Blind Transfer
- Do Not Disturb
- Call forwarding rules
- Direct Inward Dial (DID)
- Call Waiting
- Caller ID
- Extension dialing Plan
- Call Restriction
- Three-way calling
- Call Barring
- Hunt Groups (Sequential, Random,Simultaneous)
- Emergency Services
- Calling Card

Music on Hold:
- Custom Music on Hold
- Music on Hold
- Multiple Language Support

Call Logging and Reporting:
- Passive and On-demand Call Recording
- Active Calls
- Active Endpoints
- Call Logs
- Call Data Reporting

Other Features:
- IAD / CPG centralized auto-provisioning
- Scheduled Global Follow-Me (Hours and Days)
- Flexible Call Rating
- Least cost routing
- NAT Transversal
- CDR for incoming and outgoing call analysis
- Speed Dialing
- Video Calling
- SNMP based Alert Management
- Instant Messaging
- Lawful Intercept (LI)
- High Availability
- Voucher Management
- RADIUS Interface
- Customized Call Flow
- Web Service Interface
- Business Intelligence (BI) Reports (Optional)
Dialing Methods:
- MANUAL: In this campaign ,the auto_dial_level will be locked at 0 and the agent will have to manually click on dial next to dial from the lead uploaded by admin.
- PREVIEW: Here , User information is displayed to the agent before the call is connected to the customer.
- PROGRESSIVE: Here , User information is displayed to the agent before the call is connected to the customer.The Agent can choose to either dial the lead, skip or to trash the lead.
- PREDICTIVE: As soon as the agent logs in, automatic dialing of the leads starts.
- INBOUND_MAN: Allows the agent to place manual dial calls from a campaign list while being able to take inbound calls between manual dial calls.
- VOICE_BLASTER: All the numbers in the lead are automatically dialed and the IVR is played. Usually it is used for broadcasting a message. Example, advertisements or marketing.