The most important role of an organisation is to never miss out the client who comes forward to enquire the service or product. We provide a professionally dedicated service to keep your customers on track. The vendor who affords a quality product to his customers can maintain the same quality of service after purchase also. Either there may be customers looking for service help for a product or may appreciate the service provided, in that case comes into picture.

We have well-versed infrastructure through which all your roles and responsibilities will be transferred to us. The calls can be routed through our medium and our agents are 24x7 ready to serve the best. We have a perfect analytics monitor to continuously look into the progress and meet the customer satisfaction Cent percent.

Our Inbound Services includes,

Appointment Fixing

24x7x365 Customer Support

Call Answering Services

Billing and Enquiry Services

Toll Free Services

Ordering and Processing Services

Claim and Reimbursement Services

Help Desk Support, many more….

Key Features of Inbound Call Process - Automatic Call Distribution (ACD)

Our advanced ACD technology allows Contact Centres to answer calls as they enter the Contact Centre, play some Welcome Message and intelligently route them to available agents based on the dialed number (DNIS), calling party identification (ANI), available agents, Agent Selection Algorithm or customized business rules. Inbound Agents can participate simultaneously in Outbound dialling to provide Blended support.

  • Universal Inbound/ Universal Queue
  • Unified Customer Contact History
  • Real Time and Flexible Historic Reporting
  • Passive and On-Demand Call Recording
  • Call Monitoring
  • Call Barge-In
  • Managerial Dashboard
  • Call Transfer
  • Skill Based Routing
  • IVR Call Routing
  • Integrates into existing Telephony Architecture
  • DNIS Routing
  • Disposition Administration